Return Policy
Unfortunately you are not able to return your Alive drinks
unless they are damaged of defective. In this case you have
14 days to notify us of this issue and we will organise for a
refund or exchange to be arranged.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an
email at help@alivesynbiotic.com and we will give you
instructions from there.
Shipping
Shipping costs are non-refundable. If you receive a refund,
the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.